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Customer Support

EPIS provides phone and email support for AURORAxmp and other EPIS products.  Normal phone support hours are Monday thru Friday from 6:00 A.M. until 6:00 P.M. Pacific Time excluding U.S. Federal holidays.   For emergency after-hours support, call and leave a message.   After-hours calls are monitored and will be returned as soon as possible.   Support can also be made available outside of normal hours with prior arrangements.  Contact Customer Support for more information:

Phone - 503-722-2023 Ext. 2
Fax - 503-722-7130
Email - support@epis.com

The latest AURORAxmp and database updates are always available on the Updates page.

Please note, this section of the web site is intended for customers only.  A user name and password are required to access most pages, as indicated with a (lock) symbol. Contact Customer Support to receive them.